Client Information & Policies

At Soul Sanctuary, I am committed to protecting your privacy. This policy explains how your personal information is collected, used, and stored in accordance with the UK General Data Protection Regulation (UK GDPR).

What data I collect:

Name, contact details (email, phone number, emergency contact)

Date of birth

Medical history (if relevant for treatment safety)

Coaching goals and session notes

Why I collect your data:

To provide safe, personalised Reiki, massage, and coaching services

To contact you regarding appointments or wellbeing information (if you opt in)

How your data is stored:

All paper forms are stored in a locked filing system

Digital records are password-protected

Your records are securely retained for 7 years (as required by law and insurance)

Sharing data:

I do not sell or share your data

I may disclose information only if legally required (e.g. court order, safeguarding concerns)

Your rights:

You may request access to your personal data

You may request corrections or deletion of your records

You may withdraw consent for marketing at any time

Marketing:

You will only receive wellbeing updates or offers if you have opted in

You can unsubscribe at any time

Contact:
Soul Sanctuary | Elisa Di Giovine
Email: elisasoulsanctuary@gmail.com
Phone: 07359 941 513
Last updated: 24/06/2025

Website Disclaimer

Disclaimer

The services provided by Soul Sanctuary, including Reiki, massage therapy, life coaching, and spiritual coaching, are complementary in nature. They are not substitutes for medical care, mental health treatment, or professional medical advice.

I do not diagnose or cure medical conditions. Please consult your GP or specialist for any health-related concerns.

By booking or attending a session, you agree that you are voluntarily engaging in complementary services and that you take full responsibility for your own health and wellbeing.

Health & Medical Responsibility Notice

Important Health Notice

If you have any of the following, please consult your GP before booking:

Recent surgery

Heart conditions

Epilepsy

Diabetes

Cancer (active or recent treatment)

You must complete a consultation form and disclose all relevant health conditions prior to your appointment.
I may adapt or postpone your treatment if a contraindication is present. This is for your safety.

Please note: Soul Sanctuary does not provide pregnancy or postpartum massage treatments. However, Reiki sessions, Transformation Life Coaching, and Spiritual Coaching are available and suitable for clients who are pregnant or in the postpartum period.

Under-18s Policy

Treating Clients Under 18

Clients under 18 require signed consent from a parent or legal guardian before any Reiki, coaching, or massage treatment.

A parent or guardian must be present during massage treatments unless prior written consent is provided for the parent to not attend (in line with insurance requirements).

Baby massage is not offered at Soul Sanctuary.

Safeguarding Statement

Soul Sanctuary is committed to providing a safe, respectful, and supportive environment for all clients, including children and young people.

I follow appropriate safeguarding practices and will take immediate action if I have concerns regarding a client's safety or wellbeing.

Cancellation, Rescheduling, and Payment Policy

Cancellation: Please give at least 24 hours' notice to cancel your appointment.

Rescheduling: Please give at least 48 hours' notice to reschedule your session.

Missed appointments or late cancellations may be charged in full.

Late arrivals may result in shorter sessions to respect other clients' booking times.

Payment is accepted by card, bank transfer, or cash.

Terms & Conditions

By booking with Soul Sanctuary, you agree to the following:

You have read and understood the health and safety information.

You have completed the required consultation forms truthfully.

You understand that Soul Sanctuary services are complementary and do not replace medical or psychological care.

You accept responsibility for providing accurate medical and personal information.

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